Frequently Asked Questions

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		Reservation
1.		Why do I have to include my credit card number?
2.		How long will it take to get a hotel's confirmation?
3.		What if my requested hotel is not available?
4.		What is the latest time to make a reservation?
5.		What time can I check in and check out?
6.		Can check-in be guaranteed for 12:00 p.m. (noon)?
7.		What about late night check-in time?

		Room
1.		Room type descriptions?
2.		Is it guaranteed that a standard double room has one large bed for 2 people and not two single beds joined together?

		Payment
1.		What is the method of payment?
2.		Why must I prepay for these special prices?
3.		What type of credit card do you accept?
4.		Is the credit card information secure?

		Hotel room rates
1.		Are the prepayment rates of AAAAHotels cheaper than the rates of paying at hotel directly?
2.		How can your rates be so cheap?
3.		Are rates quoted on your website per person or per room? Do your rates include tax and service charge?
4.		Are there any special discounts for frequent travelers or travel agents?
5.		What is about child rate?
6.		How about trade fair rates and availability?

		Reservation Cancellation
1.		What is the cancellation policy for hotel reservations?
2.		What is the cancellation deadline date?

		Reservation Amendment
1.		If I want to make changes in my reservation, what should I do?
2.		What should I do if I want to check out early?

	Reservation

1.	Why do I have to include my credit card number? To allow us to proceed with your request, we require you to submit your credit card details. Your credit card information is strictly confidential. Please note, we request your credit card details as a form of security only. It will not be charged until the booking is confirmed. We will only charge your credit card about 10 working days before your check-in date.

2.	How long will it take to get a hotel's confirmation? For 'Available' hotel, you will get a room confirmation immediately. For 'On Request', we will make a request for more allotment at your requested hotel. To get the confirmation, it might take 1-2 working days depending on the hotel's reservation clearing process.

3.	What if my requested hotel is not available? If your requested hotel is not available, our travel experts will try to find alternative hotels of comparable standards and prices in the same area (if available). Then, we will provide you this information for your consideration, by e-mail. TIP: Please fill in two alternative hotels in the reservation form when making reservation to let us know your preferences in case of your requested hotel is not available.

4.	What is the latest time to make a reservation? Normally, we accept bookings that are made at least 5 working days before the check-in date. Late bookings are upon request and subject to availability.

5.	What time can I check in and check out? Check-in time : from 12:00 p.m. (noon) Check-out time : before 12:00 p.m. (noon) NOTE: For early check-in / late check-in (after 6.00 p.m.) / late check-out is possible upon request and subject to availability.

6.	Can check-in be guaranteed for 12:00 p.m. (noon)? Actually, the hotel check-in / check- out time is at 12:00 p.m. (noon), but we could not guarantee because it is subject to the hotel availability. In case the hotel is fully booked or provide late check out, the room may not be ready at that time.

7.	What about late night check-in time? You can request a late check-in at the time of your arrival, but it is always good insurance to call the hotel directly and let them know that you will be late arriving.
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	Room

1.	Room type descriptions Single room has one single bed for a person. Double room has one large bed, big enough for a couple. Twin room has two single beds for two people.Triple room is for three people. This room type consists of either a large bed and one single, or three single beds, depending on hotel availability. NOTE: Extra bed is for only one child: in all cases these are only suitable for children aged 12 and under. Cot is only suitable for a child under 2 years.

2.	Is it guaranteed that a standard double room has one large bed for 2 people and not two single beds joined together? We normally request for a king sized bed for you. But it could not be guaranteed as it is subject to the hotel availability.
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	Payment

1.	What is the method of payment? All reservations in our system are on pre-payment basis. We accept credit card payment by using our standard SSL secure form for your security.However, your money will not be debited from your account at the time of making a reservation. As we normally request a DEBIT OF FULL AMOUNT PRE-PAYMENT 10 WORKING DAYS before your check-in date (or cancellation deadline). Only for booking made within 10 days of your arrival date, your credit card will be debited automatically for full amount at the time of confirmed booking

2.	Why must I prepay for these special prices? AAAAHotels.net has reserved these rooms in advance at these very special rates, and we need to be paid in advance, so that we can continue to offer these great rates to our customers.

3.	What type of credit card do you accept? We accept VISA and Master Card.

4.	Is the credit card information secure? YES. All of credit card details and your personal information are protected and secured by our Standard Secure Socket Layer (SSL) Encryption so as to make it unavailable to any other party. We also comply to Visa and MasterCard's latest online payment technology - Verified by Visa and MasterCard SecureCode. These are implemented world wide to ensure that online purchase a secure. Both customers and merchants now able to ensure that both parties are legitimate. Please refer to your credit card issuing bank for information on registeration or check out Visa (www.visa.com) or MasterCard (www.mastercard.com)
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	Hotel Room Rates

1.	Are the prepayment rates of AAAAhotels cheaper than the rates of paying at hotel directly? YES. These wholesale prepayment rates are normally much cheaper than the rates of paying directly to the hotels upon check-in or check-out. You can make big savings on our great-deal room rates, especially on our "Special offers" hotels.

2.	How can your rates be so cheap? Due to the large volume of clients we send to our contracted hotels coupled with the number of years we have been dealing with them, we have now negotiated greatly reduced rates for our clients. Furthermore, since we do not have a high street presence and are purely an Internet business, our overheads are kept to a minimum enabling us to pass on great savings to you.

3.	Are rates quoted on your website per person or per room? Do your rates include tax? All the rates quoted on our site are PER ROOM PER NIGHT (not per person) & INCLUDE TAX AND SERVICE CHARGES.

4.	Are there any special discounts for frequent travelers or travel agents? YES. AAAAHotels.net has a membership program for frequent travelers and travel agents to get additional discount/ saving benefits & privileges. Check our our membership privilege and register now.

5.	What is about child rate ? The child rate is for one child aged between 2 and 12 years (unless a different range is specified) sharing a double (or twin) room with two adults. If a price for a child rate shown as N/A, triple price will apply. Cots are only suitable for children under 2 years. NOTE : Child reductions may not be available, if the child arrange is not specified at the time of making reservation.

6.	How about trade fair rates and availability? During Trade Fair or special events in any countries, the rate will be much higher than usual. You will see the rate real-time from our search result. And we advice that you book early as the room is running out fast. Also the cancellation policy may differ. You will be notified in details of cancellation policy along the process of reservation.
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	Reservation Cancellation

1.	What is the cancellation policy for hotel reservations? If you decide to cancel your booking we must be notified via e-mail only (please remember to quote booking reference number). The following scale of charges will be applied, depending on when the notification of cancellation is received. a) More than 10 days prior to the check-in date (or cancellation deadline date): 20 USD or 20 EUR or 15 GBP administration fee (depending on the published rate of your booking). b) 10 days or less before check-in date: 1 night's accommodation charge. c) No cancellation of the reservation and (or) no checking in at the confirmed hotel: 1 night's accommodation for each room. d) Cancellation after the check-in date (or cancellation deadline date) STRICTLY NO REFUNDS due to hotel policy. e) Any refund will cause a bank fee of 5.35%.

2.	What is the Cancellation Deadline date? Cancellation deadline date is fixed, by hotels, and the general cancellation policy will not be applied for the reservation which is made during a certain special periods, e.g. Christmas, New Year or special events, trade fairs, etc.
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	Reservation Amendment

1.	If I want to make changes in my reservation, what should I do? If you wish to make any change to the booking after it has been confirmed, this can be done by e-mail ONLY, and subject to availability. (Please also quote your booking reference number)

2.	What should I do if I want to check out early? It is strongly advised that you should request a letter from the hotel manager to confirm your actual number of stay and specify that there is NO CHARGE for the REST as a proof to submit us in order to further process your refund. For Trade Fair period, it is strictly NO refund.
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Further questions or comments :

If you have any further questions or comments, please contact us, we will answer you personally as soon as possible.

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